Privacy Policy

Privacy Policy

Last Updated: August 10, 2025

Fireplaces Flame (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://myfireflames.com (the “Site”), interact with us, or use our products and services.

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment processors)

B. Automatically Collected Information
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages you view, time spent, and referring website

C. Cookies & Tracking Technologies
We use cookies, pixels, and other tracking tools to enhance your experience, remember preferences, and analyze Site performance. You can disable cookies through your browser settings, but some features may not function properly.

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Responding to inquiries and providing customer service

  • Sending promotional emails, offers, and updates (you can opt out anytime)

  • Improving our website, services, and user experience

  • Detecting and preventing fraudulent transactions

  • Complying with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service Providers – Payment processors, shipping companies, email marketing tools

  • Legal & Safety Requirements – If required by law, court order, or to protect our rights and safety

  • Business Transfers – In case of a merger, acquisition, or sale of assets

4. Data Security

We use secure technologies (SSL encryption, secure payment gateways) to protect your data. However, no online transmission or storage can be guaranteed 100% secure.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

To exercise these rights, contact us at: Support@myfireflames.com

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

7. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Fireplaces Flame
Email: Support@myfireplacesflame.com
Website: https://myfireflames.com